Chain stores (supermarkets) are characterized by their scale, popularity, flexibility and convenience, and gradually become one of the major factories for consumers to shop. In the chain (supermarket) people can choose their favorite items in the store. This flexible shopping method greatly improves the convenience of shoppers and reduces the work load of chain store staff. However, this has also hidden a certain degree of security risks. Some unscrupulous people use this security loophole and frequently use it. These security loopholes often bring incalculable losses to the operation of chain stores. Such as the loss of goods in the chain stores, the safety issues of the sales staff, and so on. Therefore, building a monitoring system has become an inevitable means of chain store operations and management. Through real-time monitoring at the local level, shop staff can comprehensively monitor the security status of the store's merchandise within a certain range, and conduct real-time live recordings to facilitate post-inquiry and evidence collection. On the other hand, it is unrealistic for the managers of chain stores to visit the various chain stores in the city in a short time, so if you want to know in real time the business conditions, personnel status, passenger flow, and staff work of each chain (supermarket) The style of work is less likely, and this information is crucial to the management of the chain store. Therefore, managers need to remotely monitor all branches through remote network monitoring. The details of each branch are under control, allowing chain store managers (decision makers) to remotely monitor the work status of employees in each chain, and Sales status, customer flow status, etc. Can adjust sales strategy in time, grasp the tight supply of goods sold. At the same time, we can clearly understand the work style and work attitude of the staff of each chain store, so network video surveillance has become a new means for modern management of chain stores.
The network video surveillance system provides economical and intelligent management techniques for shopping malls, supermarkets, and chain stores of different sizes, and solves the problem of insufficient traditional air defense. At present, more and more malls and exhibitions have adopted an online video surveillance system, which has become an important means and method for modern management and technical defense.
The network monitoring system is applied to various shopping malls and chain stores. The data information uses the internal internet (Intranet) and the Internet (Internet) as the transmission platform to implement remote monitoring and management of shopping malls and shops. Such data information can be transmitted within the local area network of shopping malls and stores, and can also be remotely accessed and controlled by malls and store managers remotely through the system client to log on to the monitoring system server in the mall and store.
In each chain, the camera's analog image and sound are transmitted to a network video server using a video camera and a microphone. MPGE4 high-definition digital video compression technology and G.726 audio compression technology are used to digitize and compress the received analog information. Transmission over IP networks reduces the occupation of network bandwidth and improves the quality of monitoring. At the same time, the monitoring terminal (ie, the system client) processes the data information transmitted from the monitoring point and converts it into clear video and fluent sound quality. The monitoring terminal can use display devices, audio, and other auxiliary devices to reflect the real-time scenes of the monitoring point. In addition, the monitoring user can communicate with the monitoring point through the system-configured call function in the system client.
Network video surveillance system is safe, reliable, advanced technology, maintenance-free, cost-effective, strong compatibility, save system costs, simplify the video front-end, to achieve remote monitoring and security alarms in various stores in an economical and practical way. The network video surveillance system of supermarkets and chain stores is divided into the following functions:
1. Work hours security monitoring During the course of business operations, some unscrupulous customers may experience some minor actions, taking away some items, or deliberately destroying the business premises, causing unnecessary loss of business operations, especially for some shopping malls and chain stores. The cabinet-type customer's optional operation form adopts open containers and is in close contact with customers, which is more likely to cause cargo loss and sabotage. The digital remote monitoring system can monitor the racks in real time, and store managers can find and handle similar events in a timely manner. At the same time, the monitoring system also has a video storage function, which can store videos in the store and serve as favorable evidence for future inspections. Important information. In addition, for a chain store that adopts a customer's self-selected business model, during the business process, the product will be purchased out of stock and needs replenishment, but the limited staff cannot discover the required replenishment goods in time. At this point, the digital remote monitoring system can help solve this problem. With this monitoring system, staff only need to monitor the entire store’s goods in the office and deploy staff to replenish the goods. At the same time, the management staff can see the real-time situation of the store in any other place where there is a network, and arrange the work.
2. Product monitoring during unmanned work hours is outside the working hours and is unattended at this time. Staff have been off work, and the safety of shopping malls and chain stores depends on the security of the store. For a certain area of ​​security inspection, if you want to ensure the density of inspections, you need to deploy a large number of security personnel, which will increase the management costs. Digital remote monitoring system is used to monitor the storeroom during the unmanned working hours and start the system's motion detection function. It can perform motion detection on the monitoring point and record and alarm the abnormal situation.
The use of an online video surveillance system can fill security holes in shopping malls and chain stores, save manpower resources, avoid unnecessary waste of management costs and loss of goods, effectively reduce the work intensity of staff, and improve work quality and work efficiency. Cashier monitoring: The cashier is a place where it is relatively easy to cause friction and disputes. The customer waits for payment for too long, there is an inconsistency in the amount of the payment, or the customer is ready to leave with the unpaid goods, and cash in and out. With the digital remote monitoring system, staff can monitor the cash register in real time, monitor the communication between the cash register staff and customers, and record the scenes to better handle disputes with customers and improve service levels.
3. Work Status Monitoring In today's increasingly fierce market competition, service attitudes will directly affect the turnover. Since shopping malls and chain stores have multiple sub-branches, it is impossible for upper management personnel to go to each branch to check the work in person, and short-term inspections do not reflect the true working status. With a digital remote monitoring system, management personnel need only monitor the working status of branch staff in offices or other places where there is a network. At the same time, the company’s relevant departments can also videotape the real-time situation and store it as a basis for assessing and evaluating employees.
4. The monitoring of the flow of people on weekends and holidays is the climax of consumption. At this time, the flow of people in shopping malls and chain stores is relatively large. At this time, the store must pay close attention to the flow of people in the stores, and at the appropriate time, conduct pedestrian flow guidance to avoid accidents. At the same time, using the system's video function, the scene can be recorded in detail. The video data includes the recording time. It can provide relevant departments with information for market analysis, to understand at what time period is the peak sales period, which items are most popular with customers. Which selling point is most attractive to customers and so on.
5. Mutual exchange In a supermarket and a chain store, there is often a store out of stock and other stores need to be replenished. At this time, the out-of-stock branch can see which store is in stock through the monitoring system, and communicates with the store through the call function set by the system. Coordination and communication not only saves traditional telephone expenses, but also efficiently distributes and distributes goods.
6. Customers can browse remotely and remotely log on to the network. They can understand the operating conditions of each branch and the work attitude and work style of the employees in a timely manner, creating the necessary basic conditions for standardized management.
According to the environment of the chain store and the actual scene, choose to install an appropriate number of monitoring points. A reasonable layout and overall planning can ensure that every corner, every item, and every person is monitored in real time and in real time. The system can be used for real-time remote monitoring, video recording, alarm, and light control functions in unattended situations. After the occurrence of the facts, a back-up processing is performed to provide first-hand information and evidence for ex post factual evidence, which will not disturb other customers while monitoring individual personnel, so as not to cause any adverse effects and negative impacts on the shop, thereby achieving The chain store's senior management requirements.
1.2 User requirements According to the user's requirements, the network video monitoring system is currently installed in 50 chain stores. Each store has 2-4 infrared cameras with pan-tilt cameras. Remote users (such as managers) can understand the situation in the chain in real time. Remotely authorized users can perform remote monitoring through IE or network video management software, and can record the images of remote monitoring points in real time.
According to the indoor environment of the chain stores, SueTang Electronics HeeToo HT1003PTZ-M network cameras are installed in locations that need to be monitored, such as: shelves, cashiers, entrances and exits; HeeToo Electronics’ HeeToo HT1104PTZ is installed above the shop's central ceiling and at the entrances to the stores for monitoring. Access to goods and personnel.
The HT1003PTZ-M and HT1104PTZ network cameras support the transmission of audio and video compression. Not only can the images in the store be seen remotely, but the sound in the store can also be heard, providing the necessary means for managers to make decisions and management.
The network monitoring of chain stores is divided into remote real-time monitoring and local real-time monitoring. In order to achieve local monitoring, video recording and management, a high-performance PC host can be set up in the chain stores. By running the SangTang Electronics network video management software, all monitoring points can be effectively monitored and 24 small automatic recording functions can be realized at the same time.
The remote real-time monitoring of chain stores is to facilitate remote users (such as managers) to real-time understand the real-time situation of chain stores. Remote authorized users can perform remote monitoring through IE or Stang Electronics’ network video management software, and can remotely monitor remote monitoring in real time. The image of the point.
HT1003PTZ is a low-cost application program based on IP monitoring designed for homes, shops, supermarkets and other application environments. The HT1003PTZ provides wider image coverage with a horizontal rotation of 355° and a vertical rotation of 90°.
The HT1003PTZ's built-in infrared lamp provides color images during the day and automatically converts to a clear black and white image in low-light or invisible light environments. This is mainly for remote monitoring applications at night. The HT1003PTZ uses ceiling mounting. Equipped with HeeToo free multi-channel network video surveillance management software. The HT1003PTZ provides a comprehensive solution for indoor monitoring needs.
High quality MPEG-4 video compression support fixed rate and variable rate, video rate 36Kbps-3Mbps continuously adjustable image resolution D1, CIF, FIELD, QCIF
Intelligent motion detection horizontal rotation angle of 355 °, vertical rotation angle of 90 °
The horizontal rotation speed is 12°/sec. Vertical rotation angle 15°/sec Infrared distance 15 meters Support AV and AVI video formats
3-way switch alarm signal input, 2-way switch control signal output provide open API interface, support SDK integration development support image capture, watermark
HT1104PTZ is a low-cost application program based on IP monitoring designed for office environments, shops, supermarkets and other applications. The dome can rotate 360° infinitely in the horizontal direction and 90° in the vertical direction. 64 preset positions are supported. The HT1104PTZ has a built-in 10x optical zoom lens, which provides a wider range of image coverage. The HT1104PTZ has a compact appearance and is particularly suitable for small office environment applications.
The HT1104PTZ uses ceiling mounting. Equipped with HeeToo free multi-channel network video surveillance management software. The HT1104PTZ provides a comprehensive solution for indoor monitoring needs.
High quality MPEG-4 video compression support fixed rate and variable rate, video rate 36Kbps-3Mbps continuously adjustable image resolution D1, CIF, FIELD, QCIF
Intelligent motion detection horizontal rotation angle 360°, vertical rotation angle 90°
Adjustable horizontal/vertical rotation speeds of 9°, 12°, 15°, and 25°
AV, AVI two video formats
2-way switch alarm signal input, 2-way switch control signal output (optional)
Provide an open API interface, support SDK integration development support image capture, watermarking
HeeToo centralized management software VS-2.3
VS2.3 network video centralized management software mainly implements the following functions:
Real-time video display: Real-time display of real-time video images of 1-16 channels in the surveillance network, which can realize single-screen, 4-screen, 6-screen, 8-screen, 9-screen, 16-screen display, and support round robin display;
PTZ control: Within the permission range, the camera's orientation, pitch angle and focal length are changed by controlling the front-end pan/tilt and lens.
Recording: According to the set recording time, it can automatically record or receive the video server alarm signal for alarm recording.
Real-time video image capture: Real-time image capture is an auxiliary function for real-time image capture. It saves single-frame images in dynamic images in the BMP image format, allowing you to capture images that are being monitored or being played back.
Audio monitoring and intercom: Two-way voice transmission can be performed between the client and the front-end device. The client can listen to the audio of the front-end device, and the client can send the audio to the front-end device and implement the intercom with the front-end device.
Alarm processing: After the client receives the alarm signal sent by the front-end device, the client will start recording according to the settings, and display the electronic map and display the real-time image according to the settings.
Electronic map display: The electronic map contains the name of the monitoring scene and front-end equipment in the scene. Clicking on the front-end video equipment icon distributed on the electronic map will display the real-time image of the equipment.
Playback: You can retrieve the video files of the device in the local video at any time, and retrieve and download the video files in the front-end video device.
3.3 System Features
3.3.1 Advanced Sui Tang electronic network video surveillance products use high-performance compression chip, embedded real-time operating system to avoid the emergence of crashes; image monitoring system uses MPEG4 image compression processing technology, with clear image quality, small file footprint, Features such as small transmission bandwidth, high speed, etc.; graded implementation of management and operation authority, guaranteeing unified and standardized management.
3.3.2 Reliability Using mature technology products, the system reliability and ease of maintenance are maximized in the equipment selection and system design. The products selected in this solution have high reliability and meet continuous operation of 7x24 hours. The core equipments - SuiTang electronic network video server and network video decoder adopt embedded operating system, free from the influence and interference of viruses; Hardware audio and video compression technology, the system's low power consumption, greatly improved stability; and has a hardware watchdog function to ensure the stability and reliability of the entire system.
3.3.3 real-time audio and video can be real-time access and monitoring; anti-theft alarm (invasion) detector identification is accurate, sensitive, when the invasion occurs, all related systems linkage quickly; remote operation, controlled equipment (lights, alarm) Must respond in time, the system's alarm delay is less than 4 seconds; in the LAN data transmission in real time, the image is clear and smooth.
3.3.4 Security The system structure of this proposal can adopt C/S, B/S mixed structure system and three-layer standard structure. The working platform and various business applications adopt modular design and conform to relevant national and international standards. The centralized management system platform in the background and the client browser end adopt a multi-level authority management mechanism. Authorized administrators and customers can log in according to their own user names and passwords before they can perform response operations within the scope of the license. Make sure the system operates safely.
3.3.5 Integration Suitang electronic network video surveillance system, security alarm system, and lighting linkage system are organically integrated to achieve complete functions, intuitive and flexible interface, simple and convenient operation. Greatly facilitates the user's browsing and operation.
3.3.6 Open Sui and Tang electronic network video servers are all identified by IP addresses. The system can be directly connected to the network. There is no restriction on cable length and signal attenuation. The network has no distance concept. It completely abandons the geographical restrictions and realizes remote monitoring and management. SuiTang Electronic Network Video Server has a seamless expansion capability. The deployment area is quite broad. Adding a device only means occupying an IP address. The system is very convenient to install and uses a distributed structure. It requires only a small amount of video lines and control signal lines, which greatly saves installation costs.
3.3.7 Extensibility System design should consider the needs of future expansion of the system, pre-design a number of related interfaces (including hardware and software), provide a secondary development kit, and facilitate the expansion of future needs, to maximize the guarantee of project investment Lasting benefits.
3.3.8 Maintainability Sengtang Electronic Network Video Surveillance System greatly simplifies the types and quantities of devices that may be involved in the monitoring system. It completely replaces the video matrix, switcher, picture splitter, and character overlay in the analog surveillance system. The device not only reduces the construction period of the commissioning equipment, but also reduces the use of the equipment. It can improve the stability and reliability of the overall system and reduce the difficulty of maintaining the equipment in the future.